We’re Hiring! Community Programme Caseworker

Migrants Organise is hiring for the role Community Programme Caseworker, responsible to the Advice Manager and responsible for delivery of complex casework advice and support to migrants and refugees and other members of the Migrants Organise’s Community Programme.

This role is 35 hours per week, with flexible hours including some evening and weekend working. Migrants Organise has an office in Dalston (E8) and runs outreach sessions from Chelsea (SW10). You will be working from both locations and from home on some days.

The duration is one year fixed term, extension subject to funding. The salary range is £30,000-£32,000 per year (depending on experience).

Application deadline: 26 February 2024

HOW TO APPLY: Please send your CV and cover letter (maximum two pages) experience and how you meet the person’s specification to recruitment@migrantsorganise.org. We will only contact shortlisted candidates for interviews which will take place the week of 1 March 2024.

We welcome and encourage applicants with personal experience of migration – migrant refugee background and / or from minoritised communities. The person should have a strong commitment to equality, human rights and justice. We recognise experience applicants have gained through paid or unpaid work or personal experience.

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Duties and key responsibilities
• To provide advice and casework support to members in the areas of housing, community care, immigration, asylum support, education, welfare benefits by working closely with the Community Programme team
• To keep track of the progress of our members’ cases and ensure that they receive ongoing and holistic support
• To ensure that casework records are compliant with policies and procedures and are kept up to date and meet AQS and OISC standards
• To gather data and assist with the monitoring and evaluation of the Community Programme
• To support volunteer caseworkers as required
• To contribute to Migrants Organise’s policy and campaigning work

2 General Responsibilities

• To work to support the mission, ethos and values of Migrants OrganiseTo be flexible and carry out other associated duties as may arise, develop or be assigned in line with the broad remit of the position

• To work with other colleagues in the team to build a collaborative, relational working culture, rooted in Migrants Organise’s values

• To report on the work as needed for the line manager, trustees, fundraising, annual report

• To support and promote diversity and equality of opportunity in the workplace



• Experience in the provision of delivery advice in one or more of the following:

housing, welfare benefits, immigration, asylum support, community care

• Experience of supporting vulnerable individuals with mental health issues

• Experience of working with and supporting volunteers


• Up-to-date knowledge of welfare benefits, immigration, housing, community care and asylum support legislation

• Knowledge of the different types of housing problems experienced by, and options available to, migrants and refugees and those with no recourse to public funds


• Effective communication skills with particular emphasis on negotiation and


• Effective writing skills with the ability to draft correspondence and reports

• Ability to communicate effectively and sensitively with vulnerable members

• The ability to prioritise tasks, to identify and work to deadlines and to manage the time effectively under own initiative


• No one specific qualification is required, but evidence of recent continuing

professional development in a professional area relevant to the post is required.

• OISC Level 1 qualified (desirable but not essential)


• Able to travel in London to provide outreach advice to members

• Works well in a team with a flexible approach to work

• Personal resilience and the ability to stay focused in a rapidly changing environment.

• Commitment to anti-discriminatory practice and equal opportunities. An ability to apply awareness of diversity issues to all areas of work

• Commitment to the values and ethos of supporting migrants regardless of their status

• Good working knowledge of Farsi/Arabic/Amharic or another language spoken by our members (desirable)


Migrants Organise is a platform where migrants and refugees organise for power, dignity and justice. We work across the UK to bring community organisations, individuals, and institutions together on a common platform to act with, not for, migrants and refugees. We aim to make our communities stronger, more powerful and create spaces for us to speak out on issues affecting migrants and refugees, from isolation, discrimination, immigration
policy, structural racism and more.

The Community Programme provides practical support, advocacy and training for refugees and migrants. We support about 550 individuals and their families per year. Our holistic approach includes advice services, group-work and mentoring with a particular focus on supporting vulnerable refugees and migrants. We provide casework support including advice on housing, welfare benefits, community care, education, asylum support, immigration and employment. Migrants Organise is OISC registered and we work with an immigration barrister who provides weekly immigration advice sessions to our members.

We are looking for someone with experience of working with refugees, migrants or other vulnerable groups, and a strong commitment to equality, human rights and justice.

A sound understanding of mental health wellbeing – be that through personal experience, or previous job role – is highly desirable.

Migrants Organise is an equal opportunities employer. We strongly encourage people with a personal experience of migration and/or a refugee background to apply for this post. If you would like to discuss this further or would like to talk through the role before applying, please contact us directly on 07913631257.

To apply, please email your CV and a cover letter (maximum of two pages) explaining your experience and how you meet the person’s specification to
recruitment@migrantsorganise.org. The deadline for applications is 26/02/2024. Interviews will be held the week on

We are proud to be a member of the Experts by Experience Employment Network (www.ebeemployment.org.uk), which aims to increase representation of people with lived experience in the charitable sector. Please feel free to use information and resources at https://www.ebeemployment.org.uk/ebe which may help in preparing your job application.